Packed with care!

Below you can follow the journey of your parcel , which is packed with care and love , using recycled materials as much as possible.

Frequently asked questions about your shipment.

DELIVERY TIME - When will I receive my package?

Orders are processed and shipped every business day.
You will receive an email when your order is packed here and prepared for collection.
Parcels are collected every afternoon, collection times vary from day to day.
The time between packing and delivery varies per carrier and is beyond our control. DHL normally delivers the next business day, but Mondial Relay may take a few days longer.
On each product page you can see the average processing time, so you know approximately when it will leave us.
Depending on the country of delivery, delivery times may vary slightly.
If a product is unexpectedly out of stock, we'll keep you informed of the planned delivery date .
Orders are shipped in one go to avoid extra costs and to be environmentally friendly.

SHIPPING COSTS and PICK-UP POINT SELECTION - What are the shipping costs? When is shipping free?

We work with Mondial Relay collection points and DHL home delivery . Shipping costs depend on the country, the selected option, and the order amount:

Belgium & the Netherlands

Orders from €0 – €39.99

Mondial Relay collection point: €4.50
DHL home delivery: €6.95

Orders over €40

Mondial Relay collection point: free shipping
DHL home delivery: €2.95

Orders over €75

DHL home delivery: free shipping

📦 Mondial Relay collection points can be selected after payment.

France & Luxembourg

Orders from €0 – €49.99

Mondial Relay collection point: €4.95

Orders over €50

Mondial Relay collection point: free shipping

📦 Pick-up point will be selected after payment.

Italy, Spain & Portugal

Orders from €0 – €69.99

Mondial Relay collection point: €7.50

Orders over €70

Mondial Relay collection point: free shipping

📦 Collection point will be selected after payment.

Germany

Orders from €0 – €79.99

DHL home delivery: €9.95

Orders from €80

DHL home delivery: free shipping

Greece

Orders from €0 – €99.99

DHL home delivery: €25.00

Orders over €100

DHL home delivery: free shipping

Important information about Mondial Relay:

If the selected collection point is not available:

Within 2 km: alternative Mondial point
More than 2 km: DHL home delivery
No collection point selected:

Within 3 km: nearest Mondial point
More than 3 km: DHL home delivery

RETURNS + COSTS - Can I return my order?

Return period: 14 days after receipt of the product.
Conditions: Products must be unused , sealed , with labels intact .
Not accepted: damaged products, opened hygiene or cosmetic products, or packaging that is no longer saleable.

The right of withdrawal pursuant to Article VI.47 et seq. of the Code of Economic Law does not apply to the supply of sealed goods which are not suitable for return for reasons of health protection or hygiene and of which the seal has been broken after delivery .
Even if the customer indicates that the product is unopened and unused, we can refuse the product.
Costs: Return costs are for the customer, unless there is an error on our part.
Refund: Only the product amount will be refunded; original shipping costs are not refunded.

Exchange

Exchange is considered a return. In case of an exchange:

You will receive a refund for the amount of the returned product via the original payment method once we have received and inspected the product.
You can then order the desired product .

Steps for return or exchange:

Send an email to ellen@ellenvandamme.be within 14 days with your name, order number , the items you wish to return or exchange, and the reason.
After a positive response from Ellen, please return the item in its original, unused and sealed condition , with all labels intact, traceable to:
LLN.beauty, Regina Wautersweg 10A, 8800 Roeselare
After receipt and inspection of the product, the amount will be refunded via the original payment method. Returns will be rejected if they do not meet the conditions and will not be refunded.

Unclaimed or refused packages:

If an order is not collected or is refused , it will not be considered a valid return .

The actual additional shipping costs (€8.50) incurred as a result may be charged to the customer. In this case, the purchase price will not be refunded .

This is in accordance with Article VI.47 of the Belgian Code of Economic Law, which regulates the right of withdrawal for consumer contracts.

The journey of your parcel...

The journey of your package starts in my office where I "pick" your order in the warehouse area ,
All orders are scanned to avoid errors.

Order is being packed.

The products are then checked for a second time and carefully and lovingly packed . This happens every working day and I also add a number of samples (if there is stock).

A sincere THANK YOU!

For loyal customers, I try to provide them with as many personalized samples as possible, so they can try out new products that I think they will enjoy using.

collection

Every business day, orders that are ready are processed by the shipping company. In most cases, they deliver the next business day .

Preferably choose Mondial Relay, it is more environmentally friendly and you can choose where you want to pick up your parcel.

RECYCLE sustainability and environmentally conscious.

All packaging materials received during deliveries are reused as much as possible, including both the contents of your package and the cardboard box itself. Reused cardboard boxes are labeled "RECYCLE-REUSE-PACKAGE."

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